Smart Tutor for SAMSUNG Mobile

Installs

173.8m

Rating

4.4

Rating count

71.8k

Category	Tools
Developer	삼성전자(주)
Price	Free
First release	1/6/2015 (11 years ago)
Version	1.5 (build 408)
In-app purchases	No
Contains ads	No
Content rating	Rated for 3+
Package name	com.rsupport.rs.activity.rsupport.aas2

View on Play Store

Core Metrics

Data Breakdown

Date	Rating Count	Average Rating	Installs	Version
7/18/2025	71,803	4.400	173,803,407	1.5 (build 408)
7/17/2025	71,790	4.400	173,788,220	1.5 (build 408)
7/16/2025	71,781	4.400	173,777,554	1.5 (build 408)
7/12/2025	71,743	4.400	173,721,417	1.5 (build 408)
7/11/2025	71,731	4.400	173,712,254	1.5 (build 408)
7/10/2025	71,718	4.400	173,700,389	1.5 (build 408)
7/9/2025	71,720	4.400	173,670,602	1.5 (build 408)
7/6/2025	71,700	4.400	173,647,719	1.5 (build 408)
7/5/2025	71,694	4.400	173,632,363	1.5 (build 408)
7/4/2025	71,691	4.400	173,619,340	1.5 (build 408)
7/3/2025	71,685	4.400	173,605,263	1.5 (build 408)
7/2/2025	71,673	4.400	173,591,791	1.5 (build 408)
6/29/2025	71,662	4.360	173,553,292	1.5 (build 408)
6/28/2025	71,661	4.360	173,542,730	1.5 (build 408)
6/27/2025	71,641	4.360	173,524,917	1.5 (build 408)
6/26/2025	71,629	4.360	173,514,283	1.5 (build 408)
6/25/2025	71,616	4.360	173,491,096	1.5 (build 408)
6/22/2025	71,602	4.360	173,463,876	1.5 (build 408)
6/21/2025	71,591	4.360	173,451,326	1.5 (build 408)
6/20/2025	71,570	4.360	173,436,358	1.5 (build 408)
6/19/2025	71,557	4.340	173,423,962	1.5 (build 408)
6/18/2025	71,547	4.340	173,410,213	1.5 (build 408)
6/15/2025	71,522	4.330	173,372,134	1.5 (build 408)
6/14/2025	71,516	4.330	173,344,558	1.5 (build 408)
6/13/2025	71,507	4.330	173,344,558	1.5 (build 408)
5/29/2025	71,444	4.330	173,260,567	N/A
5/28/2025	71,329	4.360	173,127,675	N/A
5/27/2025	71,318	4.360	173,119,384	N/A
5/24/2025	71,287	4.360	173,080,481	N/A
5/22/2025	71,279	4.360	173,065,583	N/A
5/21/2025	71,255	4.360	173,022,029	N/A
4/24/2025	71,032	4.300	172,714,674	N/A
4/15/2025	70,975	4.300	172,586,491	N/A
4/10/2025	70,897	4.300	172,516,636	N/A

Details

Description

Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice. 

Diagnoses can be requested for the following:
     • Menu and feature inquiries
     • New features advice
     • Display settings and errors
     • S/W upgrade and app update-related inquiries
     • Device status diagnosis

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
   the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Benefit
 • Safety & Reliable
    Don't worry about exposing our private information."Smart Tutor" restricts a tech expert 
    from accessing applications with customer's private information such as Gallery, Message, 
    e-mail and other throughout special features.
 • Convenient & Easy
    Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
 • Features
    Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with 
   your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support

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