ServiceNow Agent

Installs

357.6k

Rating

4.2

Rating count

4.5k

Category	Business
Developer	ServiceNow, Inc.
Price	Free
First release	2/1/2019 (7 years ago)
Version	VARY
In-app purchases	No
Contains ads	No
Content rating	Rated for 3+
Package name	com.servicenow.fulfiller

View on Play Store

Core Metrics

Data Breakdown

Date	Rating Count	Average Rating	Installs	Version
7/3/2025	4,450	4.191	357,550	VARY
6/27/2025	4,435	4.191	356,473	VARY
6/26/2025	4,433	4.191	356,020	VARY

Details

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​

With Mobile Agent you can:​
• Manage the work assigned to your teams​​
• Triage incidents and cases​​
• Act on approvals with swipe gestures and quick actions​​
• Complete work while offline​​
• Access the full issue details, activity stream, and related lists of records​​
• Optimize workflows with location, camera, and touchscreen hardware

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
​
NOTE: This app requires the ServiceNow Madrid instance or later.

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310

© 2023 ServiceNow, Inc. All Rights Reserved.​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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