遠隔サポート

Installs

165.7k

Rating

4.1

Rating count

< 100

Category	Tools
Developer	NTT DOCOMO, INC.
Price	Free
First release	3/25/2024 (last year)
Version	1.3.0.579.gp(Build 579)
In-app purchases	No
Contains ads	No
Content rating	Rated for 3+
Package name	jp.ne.docomo.rsp.gp

View on Play Store

Core Metrics

Data Breakdown

Date	Rating Count	Average Rating	Installs	Version
5/29/2025	54	4.148	165,728	N/A
5/28/2025	53	4.132	162,485	N/A
5/27/2025	53	4.132	162,127	N/A
5/24/2025	53	4.132	161,291	N/A
5/22/2025	52	4.154	160,500	N/A
5/21/2025	52	4.154	159,792	N/A
5/20/2025	52	4.154	159,792	N/A
5/19/2025	51	4.176	159,242	N/A
4/24/2025	45	4.156	149,579	N/A
4/22/2025	43	4.163	145,543	N/A
4/15/2025	41	4.146	145,543	N/A
4/10/2025	40	4.125	144,582	N/A
4/6/2025	39	4.128	143,101	N/A

Details

This is an app for using the service "Anshin Remote Support" or "Net Total Support" provided by NTT Docomo.
By connecting to the support center using this app, an operator will remotely check or operate the customer's smartphone screen while supporting the operation and settings of the customer's smartphone.
If you are using Anshin Remote Support on a Google Pixel device or Rakuraku Smartphone Lite device, please install this app.

This app allows an operator to remotely perform operations such as screen scrolling, screen transitions, button taps, or drawing on the screen (the operator performs operations and settings on behalf of the customer) on the customer's device. To do this, use the Accessibility API function when using the app.
To enable this function, you must enable (ON) the accessibility function by following the instructions displayed when using the app.
Data obtained through the use of accessibility features will only be used by operators to support you with this app.

[Flow of use]
①Please call the dedicated phone number (free)
(If your device is equipped with a phone function, select ``Select your problem'' in this app, follow the instructions displayed on the screen, and then select ``Contact us by phone.'' You can also call the phone number (free)
② Follow the operator's instructions to start this app
③Please check the application privacy policy, software license agreement, and notes on use, check "I agree" and select "Start using" (first time only)
④Please listen to the operator's explanation regarding other consent items required for use, and then agree to and set the settings.
⑤ On the screen after selecting "Enter connection number," enter the 6-digit connection number provided by the operator and select "Start."
⑥The message "Do you want to start recording or casting via remote support?" (a confirmation screen to transfer the customer screen to the operator) will be displayed, so select "Start now".
⑦When the connection is completed, "Remote support in progress" will be displayed at the bottom right of the screen, and you will be able to provide remote support.

[Notes]
・"Anshin Remote Support" and "Net Total Support" are paid services that require an application.
・Separate packet communication charges will be incurred for the use of ``Anshin Remote Support'' and ``Net Total Support'' (including app version updates).
・This app cannot be used under the following conditions.
- When using outside of Japan
- When in airplane mode or out of range

[Target models]
Please check the website below.
https://www.docomo.ne.jp/service/remote_support/compatible_model/

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